FAQ

A: PROTAI Eye Skin Care Mist is a Japanese-made cosmetic mist with a peptide ingredient, designed to moisturize the skin around the eyes. It is not classified as an eye drop and does not claim to treat eye diseases.

A: Selected customer comments are shown on our home page. They describe individual experiences and do not guarantee that others will have the same results. For more detailed customer experiences, visit the Webinar page and register for a session.

A: All PROTAI Eye Skincare Mist products are manufactured in Japan. Each is carefully made, one by one, at specialized factories in Japan under quality controls focused on safety and reliability.

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A: Yes, you can use the product while wearing contact lenses. It can be applied comfortably without any issues, providing soothing hydration to the skin around your eyes. The fine mist gently moisturizes, helping to keep the delicate eye area refreshed.

A: It varies from person to person, but many users report feeling relief and comfort around the eyes within just a few days to a couple of weeks. Using it regularly as part of your self-care routine can help you notice the benefits more clearly over time.

A: The spray nozzle of this product is carefully designed to release a fine, gentle mist. One 10ml bottle allows for up to approximately 270 sprays.

The usage time will vary depending on how often you apply it.

As a basic routine — spraying both eyes twice a day (4 sprays per day)
— one bottle can last for about 2 months.

However, since we recommend using it additionally whenever you feel dryness or discomfort around the eyes, most people tend to finish one bottle in about 1 month.

Please feel free to adjust the frequency to suit your eye care needs and comfort.

A: Store the product in a cool, dry place away from direct sunlight. During hot weather, especially in summer, we recommend storing it in the refrigerator when not in use. For best results, we recommend using it within 2 months after you start using it.

A: Yes, PROTAI Eye Skin Care Mist contains a very small amount of preservatives, strictly within the limits allowed by safety regulations.

Specifically, it includes a minimal amount of benzalkonium chloride.

Since this is a product designed for the delicate eye area, completely removing preservatives could lead to bacterial growth, especially in hot and humid environments, which may pose a greater risk to users.

For more details about products that do not use any preservatives,

we recommend you to refer to the article below:

https://edition.cnn.com/2023/01/31/health/ezricare-eye-drops-infections-cdc

PROTAI Eye Skin Care Mist is developed with a unique formulation that carefully balances maximum safety for consumers and long-term product stability.

To maintain the product’s best condition and comply with legal standards, we have to add a very low dose of preservatives.

While it’s true that preservatives can sometimes cause irritation, the amount used in PROTAI Eye Skin Care Mist is extremely minimal, and its potential impact is greatly outweighed by peptide’s healing and moisturizing benefits.

Therefore, you can feel confident that the tiny amount of preservatives used will not compromise your safety.

A: Yes, the main ingredient, Pentapeptide-80, is officially registered under the INCI system and protected by multiple international patents, including in Taiwan, the U.S., and China.

A: No. PROTAI Eye Skin Care Mist does not contain pharmaceutical ingredients, animal-derived components, or plant extracts. Its key ingredient is a high-purity peptide sequence, composed of a series of pure amino acids.

This peptide sequence is a pure substance developed through high-end scientific synthesis—not extracted from any animal or botanical source.

A: Currently, PROTAI Eye Skin Care Mist is available in two packaging options:

1. Standard Edition — A simple set containing one 10ml spray bottle.

2. Refill Set — An eco-friendly option with two 10ml refill bottles, designed with the environment in mind.

A: At the moment, PROTAI Eye Skin Care Mist is available exclusively in elegant pure white. The simple, clean design is created to blend naturally into any space, offering a sense of quiet refinement.

We are also considering adding new color options in the future based on customer requests.

A: This product is not a medical item like eye drops or artificial tears — it’s a cosmetic designed for caring for the delicate skin around the eyes.

We’ve chosen a mist spray type because its gentle, even application covers the entire eye area, helping to support skin firmness and elasticity, while leaving the eye area looking brighter and healthier.

Another benefit of the mist is how easy it is to use — just one simple spray is all it takes. We’ve also carefully selected the spray nozzle to create an ultra-fine, gentle mist that won’t irritate the sensitive skin around the eyes.

Its compact, portable design makes it easy to carry in your bag, so you can enjoy eye care anytime, anywhere as part of your daily routine.

A: No need to worry. If the mist accidentally gets into your eyes while spraying, it is completely safe. The product is made without any chemicals or steroids, using only high-purity, amino acid-based ingredients — so there’s no risk of side effects or dependency.

If it does enter your eyes, simply blink a few times to let it naturally settle. You can continue using it with confidence.

A: Yes, this product can be used by people with conjunctivitis, keratitis, blocked tear ducts or even right after eye surgery. It is made with gentle, non-medicated, steroid-free ingredients, making it safe and comfortable even for those with sensitive eye areas.

A: Yes, it can be used alongside other eye drops or supplements.

However, we recommend leaving a 1 to 2 hour gap between using other eye drops and this product, as a precaution to ensure the best and safest care for your eyes.

A: Yes, you can safely use this product even if you have milia around your eyes. In fact, the mist supports healthy circulation and metabolism around the eye area, making it a helpful part of your daily eye care routine.

A: Mild redness, itching, or swelling rarely occur, but these are temporary reactions and usually subside naturally within a few days. If you are concerned, we recommend discontinuing use temporarily and monitoring the situation.

In most cases, these reactions are part of the natural process of refreshing and caring for the eye area, so you can use the product with confidence.

A: No. PROTAI Eye Skin Care Mist is completely fragrance-free. It’s perfect for anyone sensitive to smells or who prefers products without added fragrance.

A: Yes, we do! We currently provide international shipping to select countries and regions. Depending on your country, your order may be shipped directly from Japan or fulfilled by our trusted local partners.

Thailand: Shipped directly from Japan

Malaysia: Fulfilled by our local partner

For the latest shipping information and details, please refer to the appropriate link below based on your country:

Thailand: https://shopee.co.th/shop/1547555143/

Malaysia:
If you’re located in another country and would like to place an order, feel free to contact us at:
📩 [email protected]

A: Yes. Products containing PROTAI (INCI: Pentapeptide-80) have been sold in Taiwan, Japan, Singapore, Malaysia, and Thailand.

As of September 2026, cumulative sales of products made with the same PROTAI-containing formula had exceeded 150,000 bottles.