FAQ

Q1. What is PROTAI Eye Skin Care Mist?
A: PROTAI Eye Skin Care Mist is a non-pharmaceutical, peptide-based eye skin care product developed in response to the demands of a modern lifestyle with heavy digital device use. It features an internationally patented amino acid sequence designed to gently care for the delicate eye area. Incorporating it into your daily routine helps support a more comfortable eye environment.

Q2. Are there any user experiences or testimonials available?
A: Yes, PROTAI is a biotechnology originating from Taiwan and has been trusted by
users worldwide for over 3 years. In Taiwan in particular, tens of thousands of people have incorporated it into their daily lives. Throughout this time, no safety issues have ever been reported, and it has contributed to improving the quality of eye care for many.
For further details, please visit the Webinar page on our website,
or register for our online seminar using the QR codes below:

• Purple: Japanese
• Blue: English Speaking (with Thai translation)
• Yellow: English Speaking (with French translation)

Q3.  Where is PROTAI Eye Skin Care Mist made?
A: PROTAI Eye Skincare Mist is proudly made in Japan. Each bottle is carefully crafted in specialized domestic factories, following strict quality control standards to ensure safety and peace of mind.

Q4. Can you list the specific differences between PROTAI Eye Skin Care Mist and other eye drops or artificial tears?
A: 

Product Type	Eye Drop	Artificial Tears	PROTAI Eye Skin Care Mist
Usage Method	Instillation	Instillation	Eye Area Spray
Contains Medicinal Ingredients	O	X	X
Contains Sulfates	▲ (Partial)	X	X
Contains Steroids	▲ (Partial)	X	X
Contains Peptide	X	X	O
Moisturizing Effect	▲ (Partial)	O (Approx.10-20mins)	O (Approx. 8 hrs)

Q5. Can I use the product while wearing contact lenses?
A: Yes, you can use the product while wearing contact lenses. It can be applied comfortably without any issues, providing soothing hydration to the skin around your eyes. The fine mist gently moisturizes, helping to keep the delicate eye area refreshed.

Q6. How soon can I start to feel the effects?
A: It varies from person to person, but many users report feeling relief and comfort around the eyes within just a few days to a couple of weeks. Using it regularly as part of your self-care routine can help you notice the benefits more clearly over time.

Q7. How long can one 10ml bottle be used?
A: The spray nozzle of this product is carefully designed to release a fine, gentle mist. One 10ml bottle allows for up to approximately 270 sprays.
The usage time will vary depending on how often you apply it.
As a basic routine — spraying both eyes twice a day (4 sprays per day) — one bottle can last for about 2 months.
However, since we recommend using it additionally whenever you feel dryness or discomfort around the eyes, most people tend to finish one bottle in about 1 month.
Please feel free to adjust the frequency to suit your eye care needs and comfort.

Q8. How should I store the product?
A: Store the product in a cool, dry place away from direct sunlight. During hot weather, especially in summer, we recommend storing it in the refrigerator when not in use. For best results, we recommend using it within 2 months after you start using it.

Q9. Does PROTAI Eye Skin Care Mist contain preservatives?
A: Yes, PROTAI Eye Skin Care Mist contains a very small amount of preservatives, strictly within the limits allowed by safety regulations.
Specifically, it includes a minimal amount of benzalkonium chloride.
Since this is a product designed for the delicate eye area, completely removing preservatives could lead to bacterial growth, especially in hot and humid environments, which may pose a greater risk to users.
For more details about products that do not use any preservatives,
we recommend you to refer to the article below:

https://edition.cnn.com/2023/01/31/health/ezricare-eye-drops-infections-cdc

PROTAI Eye Skin Care Mist is developed with a unique formulation that carefully balances maximum safety for consumers and long-term product stability.
To maintain the product’s best condition and comply with legal standards, we have to add a very low dose of preservatives.
While it’s true that preservatives can sometimes cause irritation, the amount used in PROTAI Eye Skin Care Mist is extremely minimal, and its potential impact is greatly outweighed by peptide’s healing and moisturizing benefits.
Therefore, you can feel confident that the tiny amount of preservatives used will not compromise your safety.

Q10. Is PROTAI Eye Skin Care Mist’s main ingredient approved by any international organizations?
A: Yes, the main ingredient, Pentapeptide-80, is officially registered under the INCI system and protected by multiple international patents, including in Taiwan, the U.S., and China.

Q11. Does PROTAI Eye Skin Care Mist contain any medication or natural plant extracts?
A: No. PROTAI Eye Skin Care Mist does not contain pharmaceutical ingredients, animal-derived components, or plant extracts. Its key ingredient is a high-purity peptide sequence, composed of a series of pure amino acids. This peptide sequence is a pure substance developed through high-end scientific synthesis—not extracted from any animal or botanical source.

Q12. What packaging options are available for PROTAI Eye Skin Care Mist?
A: Currently, PROTAI Eye Skin Care Mist is available in two packaging options:
1. Standard Edition — A simple set containing one 10ml spray bottle.
2. Refill Set — An eco-friendly option with two 10ml refill bottles, designed with the environment in mind.

Q13. Can I choose the color of the spray bottle?
A: At the moment, PROTAI Eye Skin Care Mist is available exclusively in elegant pure white. The simple, clean design is created to blend naturally into any space, offering a sense of quiet refinement.
We are also considering adding new color options in the future based on customer requests.

Q14. Why is PROTAI Eye Skin Care Mist designed as a spray instead of traditional eye drops?
A: This product is not a medical item like eye drops or artificial tears — it’s a cosmetic designed for caring for the delicate skin around the eyes.
We’ve chosen a mist spray type because its gentle, even application covers the entire eye area, helping to support skin firmness and elasticity, while leaving the eye area looking brighter and healthier.
Another benefit of the mist is how easy it is to use — just one simple spray is all it takes. We’ve also carefully selected the spray nozzle to create an ultra-fine, gentle mist that won’t irritate the sensitive skin around the eyes.
Its compact, portable design makes it easy to carry in your bag, so you can enjoy eye care anytime, anywhere as part of your daily routine.

Q15. What should I do if the mist accidentally gets into my eyes? Is it safe?
A: No need to worry. If the mist accidentally gets into your eyes while spraying, it is completely safe. The product is made without any chemicals or steroids, using only high-purity, amino acid-based ingredients — so there’s no risk of side effects or dependency.
If it does enter your eyes, simply blink a few times to let it naturally settle. You can continue using it with confidence.

Q16. Can this product be used by people with conjunctivitis, keratitis, blocked tear ducts or even right after eye surgery?
A: Yes, this product can be used by people with conjunctivitis, keratitis, blocked tear ducts or even right after eye surgery. It is made with gentle, non-medicated, steroid-free ingredients, making it safe and comfortable even for those with sensitive eye areas.

Q17. Can I use this product together with other eye drops or supplements?
A: Yes, it can be used alongside other eye drops or supplements.
However, we recommend leaving a 1 to 2 hour gap between using other eye drops and this product, as a precaution to ensure the best and safest care for your eyes.

Q18. Can I use this product if I have milia (small white bumps) around my eyes?
A: Yes, you can safely use this product even if you have milia around your eyes. In fact, the mist supports healthy circulation and metabolism around the eye area, making it a helpful part of your daily eye care routine.

Q19. Is it normal to experience redness, itching, or swelling around the eyes after using the product for a while?
A: Mild redness, itching, or swelling rarely occur, but these are temporary reactions and usually subside naturally within a few days. If you are concerned, we recommend discontinuing use temporarily and monitoring the situation. In most cases, these reactions are part of the natural process of refreshing and caring for the eye area, so you can use the product with confidence.

Q20. Does PROTAI Eye Skin Care Mist have a scent?
A: No. PROTAI Eye Skin Care Mist is completely fragrance-free. It’s perfect for anyone sensitive to smells or who prefers products without added fragrance.

Q21. Do you offer international shipping?
A: Yes, we do! We currently provide international shipping to select countries and regions. Depending on your country, your order may be shipped directly from Japan or fulfilled by our trusted local partners.

• Thailand: Shipped directly from Japan
• Malaysia: Fulfilled by our local partner

For the latest shipping information and details, please refer to the appropriate link below based on your country:

• Thailand: https://shopee.co.th/shop/1547555143/
• Malaysia:
  If you’re located in another country and would like to place an order, feel free to contact us at:
  📩 [email protected]

Q22. Has PROTAI Eye Skin Care Mist been sold in other countries?
A: Yes. In Taiwan, PROTAI Skin Care Mist has already been used by more than tens of thousands of people. As of December 2024, it has achieved sales of over 50,000 units, with a high level of customer satisfaction.