FAQ

Q1. Where is PROTAI Eye Skin Care Mist made?
A. PROTAI Eye Skincare Mist is proudly made in Japan. Each bottle is carefully crafted in specialized domestic GMP factories, following strict quality control standards to ensure safety and peace of mind.

Q2. What packaging options are available for PROTAI Eye Skin Care Mist?
A. Currently, PROTAI Eye Skin Care Mist is available in two packaging options:
1. Standard Edition — A simple set containing one 10ml spray bottle.
2. Refill Set — An eco-friendly option with two 10ml refill bottles, designed with the environment in mind.

Q3.  Can I choose the color of the spray bottle?
A. At the moment, PROTAI Eye Skin Care Mist is available exclusively in elegant pure white. The simple, clean design is created to blend naturally into any space, offering a sense of quiet refinement.
We are also considering adding new color options in the future based on customer requests.

Q4. Why is PROTAI Eye Skin Care Mist designed as a spray instead of traditional eye drops?
A. This product is not a medical item like eye drops or artificial tears — it’s a cosmetic designed for caring for the delicate skin around the eyes.
We’ve chosen a mist spray type because its gentle, even application covers the entire eye area, helping to support skin firmness and elasticity, while leaving the eye area looking brighter and healthier.
Another benefit of the mist is how easy it is to use — just one simple spray is all it takes. We’ve also carefully selected the spray nozzle to create an ultra-fine, gentle mist that won’t irritate the sensitive skin around the eyes.
Its compact, portable design makes it easy to carry in your bag, so you can enjoy eye care anytime, anywhere as part of your daily routine.

Q5. What makes PROTAI Eye Skin Care Mist different from regular eye drops or artificial tears?
A. PROTAI Eye Skin Care Mist is a gentle cosmetic mist designed for the delicate area around the eyes. Unlike eye drops or artificial tears, it doesn’t need to be applied directly into the eyes. Instead, you simply mist it around the eye area — the ingredients absorb quickly through the skin, making your eye care routine both easy and comfortable.
All ingredients are compliant with INCI (International Nomenclature of Cosmetic Ingredients) standards, and the formula contains no medicinal agents, steroids, fragrances, alcohol, or heavy metals. This means it’s free from side effects or dependency concerns, making it safe for daily use.
It also contains pure amino acid-based targeted functional peptides, which work precisely to support a healthy, refreshed appearance around the eyes.

Q6. How long can one 10ml bottle be used?
A. The spray nozzle of this product is carefully designed to release a fine, gentle mist. One 10ml bottle allows for up to approximately 270 sprays.
The usage time will vary depending on how often you apply it.
 As a basic routine — spraying both eyes twice a day (4 sprays per day) — one bottle can last for about 2 months.
However, since we recommend using it additionally whenever you feel dryness or discomfort around the eyes, most people tend to finish one bottle in about 1 month.
Please feel free to adjust the frequency to suit your eye care needs and comfort.

Q7. What is the recommended usage period after opening the product?
A. After opening, we recommend using the product within 2 months for the best experience. Store it in a cool place, away from direct sunlight and humidity, to maintain its quality.
If unopened, the product remains effective for 3 years from the manufacturing date (found on the bottom of the box). Be sure to store it in a place away from extreme temperatures and direct sunlight.

Q8. Can I use the product while wearing contact lenses?
A. Yes, you can use the product while wearing contact lenses. It can be applied comfortably without any issues, providing soothing hydration to the skin around your eyes. The fine mist gently moisturizes, helping to keep the delicate eye area refreshed.

Q9. What should I do if the mist accidentally gets into my eyes? Is it safe?
A. No need to worry. If the mist accidentally gets into your eyes while spraying, it is completely safe. The product is made without any chemicals or steroids, using only high-purity, amino acid-based ingredients — so there’s no risk of side effects or dependency.
If it does enter your eyes, simply blink a few times to let it naturally settle. You can continue using it with confidence.

Q10. Can this product be used by people with conjunctivitis?
A. Yes, this product can be used by people with conjunctivitis. It is made with gentle, non-medicated, steroid-free ingredients, making it safe and comfortable even for those with sensitive eye areas.

Q11. Can this product be used by people with keratitis?
A. Yes, it can be used by people with keratitis. This product is made with gentle, non-medicated, steroid-free ingredients, making it safe and comfortable even for sensitive eye areas.

Q12. Can I use this product right after eye surgery?
A. Yes, you can use this product even right after eye surgery. It is free from medications and steroids, making it gentle and safe for delicate, sensitive eye areas.

Q13. Can I use PROTAI Eye Skin Care Mist while taking antibiotics?
A. Yes, you can safely use this product while taking antibiotics. It contains no medicinal ingredients, so there are no interactions or effects with antibiotics. You can continue your usual eye care routine with confidence.

Q14. Can I use this product together with other eye drops?
A. Yes, it can be used alongside other eye drops. However, we recommend leaving a 1 to 2 hour gap between using other eye drops and this product, as a precaution to ensure the best and safest care for your eyes.

Q15. Can I use this product while taking medication or supplements for liver disease or liver function support?
A. Yes, you can use this product without any concerns. As it is a topical eye care mist absorbed through the skin, it does not require liver metabolism. Therefore, there is no interaction or effect with liver-related medications or supplements. You can use it safely as part of your daily care.

Q16. Can I use this product if I have milia (small white bumps) around my eyes?
A. Yes, you can safely use this product even if you have milia around your eyes. In fact, the mist supports healthy circulation and metabolism around the eye area, making it a helpful part of your daily eye care routine.

Q17. Can I use this product if I have blocked tear ducts?
A. Yes, you can safely use this product if you have blocked tear ducts. The mist gently supports circulation and metabolism around the eye area, making it a helpful addition to your eye care routine.

Q18. Can I use this product if I have eyebrow tattooing (microblading)?
A. Yes, you can use it with confidence. This product is designed to provide gentle care for the eye area, making it suitable for those who have had eyebrow tattooing or microblading.

Q19. Is it normal to experience redness, itching, or swelling around the eyes after using the product for a while?
A. Mild redness, itching, or swelling rarely occur, but these are temporary reactions and usually subside naturally within a few days. If you are concerned, we recommend discontinuing use temporarily and monitoring the situation. In most cases, these reactions are part of the natural process of refreshing and caring for the eye area, so you can use the product with confidence.

Q20. Why might I feel swelling or irritation if the mist gets into my eyes?
A. If your eyes are extremely fatigued or if the skin around your eyes is already sensitive or slightly damaged, you may temporarily experience mild swelling or irritation. This is a natural part of the process as your eye area adjusts and recovers. We recommend continuing use for at least two weeks. Over time, any discomfort should gradually lessen, leaving the eye area feeling healthier and more comfortable.

Q21. Why might my vision become temporarily blurry after using this product?
A. If you experience temporary blurriness after use, it is typically a mild and short-lived reaction that usually resolves within 3 to 5 days. This may occur as part of the natural refreshing and recovery process around the eye area. Please feel assured — it’s a normal, temporary effect.

Q22. Are there any user experiences or testimonials available?
A.Yes, PROTAI originated in Taiwan as a biotechnology-based brand and has been trusted by customers both locally and internationally for over 3 years. In Taiwan alone, tens of thousands of people have incorporated PROTAI into their daily eye care routines. Throughout this time, no safety issues have been reported, and many users have shared positive experiences, noting improvements in their eye comfort and overall care.
For more details, you can join our online seminar (available in Japanese or English)
by scanning the QR code below.